A regional council in central Israel

From 13 hours to 3.5: closing the waste-complaint loop

Dozens of villages, one collection contractor, and a hotline flooded with 'my bin wasn't collected'. Here is what changed once every truck had eyes.

As covered in the Israeli tech press (Hebrew)

-73%

Complaint handling time: from 13 hours to 3.5

100%

of collection rounds documented on video with location and time

The Challenge

Resident complaints about uncollected bins - with no way to verify what actually happened in the field.
Recurring arguments with the collection contractor over plan versus execution.
Bins left out of place or blocking access - with no accountable address.

The Solution

AI cameras and GPS on the collection trucks, automatically detecting uncollected bins and bins not returned to place.
A hotline interface: pulling the relevant clip by address and time - in minutes, not in an inquiry meeting.

The Result

Hotline complaint handling dropped from 13 hours to about 3.5.
Fewer repeat complaints: residents get a video-backed answer on the first call.
Quiet settlement with the contractor - based on shared execution data.

״Every complaint about an uncollected bin used to be an argument. Now we pull the video, see what happened and close the ticket the same morning - handling time dropped from 13 hours to three and a half.״

Head of Sanitation, regional council

Client references available on request - talk to us.